Refund & Shipping Policy

60-Day Money-Back Guarantee

If you are not satisfied with your results, you may request a refund within 60 days of the delivery date on qualifying packages. Contact support first to receive return instructions and an authorisation reference.

How to Request a Refund

• Contact us by email, Telegram or WhatsApp with your order number and delivery date.
• Return all bottles, including empty ones, to the return address provided by support.
• Refunds are issued to the original payment method once the return is received and inspected.

Processing Time

Approved refunds are typically processed within 5–10 business days of receipt. Your bank or card issuer may take additional time to post the credit.

Non-Refundable Items

Return shipping costs and any original handling charges are non-refundable. Requests made after the 60-day window or without prior authorisation may be declined.

Shipping

Orders are usually dispatched within 1–2 business days. Domestic delivery typically takes 5–7 business days; international delivery may take 10–15 business days plus customs clearance. Tracking details are emailed once your parcel ships.

Damaged or Incorrect Orders

If your parcel arrives damaged or contains the wrong item, contact us within 7 days of delivery with photographs and we will arrange a replacement or refund.

Cancellations

Orders can be cancelled free of charge before dispatch. Once shipped, the standard return process applies.